The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
When you use our service for appointments with our team we may collect personal information such as
- your name
- your date of birth
- your contact details (email address, phone number and address)
- the type of appointment you are requesting
- the reason for asking for an appointment
When registering for your appointment at the practice we will collect registration information such as
- your name
- your date of birth
- your contact details (email address, phone number and address) and emergency/Next of Kin contact details
- sexual orientation
- marital status
- medical history
We process this information under our direct contract with you the patient to provide healthcare services and also in accordance with Schedule 1 Part 1 of the Data Protection Act 2018 as it applies to the processing of Special Category Data.
We may also collect information from third parties such as family members, legal guardians, insurance companies or other people you have authorised to provide your personal information to us and we do this under Legitimate Interest if there is no implied contract in place with you as a patient.
Medical records are stored in compliance with standards set by the General Medical Council.
Why do we collect and use your personal information:
- To provide you with services
- For communicating with you about our products and services
- For quality assurance purposes
- To make disclosures as required by regulatory bodies such as GMC and CQC
- Where you request or have consented to insurance companies who are paying for your service
- Where you request it, to provide it to your GP, laboratory services or other healthcare practitioners to whom we refer you
- To process your payment for products and services
- On a de-identified basis for analysis research and marketing
In order to fulfil our obligations to provide healthcare services we will share your data as follows:
- Within our team to ensure we deliver the best possible care, which includes Doctors, nurses and Administrative staff.
- With any third party specialist with whom we may believe it is appropriate to refer you to (we will only do this after consulting with you).
- With third party diagnostic providers, for example blood laboratories or imaging companies.
- With our IT service provider who hosts and provides our IT and email systems
We only disclose your information to a third party when we need to do so to provide a service that you have requested unless we are required to do so by law.
We do not accept any responsibility or liability for third party service providers.
Payments are processed by our team in the practice and we do not store any credit or debit card information.
We encrypt data transmitted to and from the website. However secure transmission of information via the internet cannot be fully guaranteed due to potential events beyond our control and you acknowledge transmission is at your own risk.
Subject to the above provisions, you agree to the transfer, storing or processing of your personal data.
Access to information:
You have the right to access information held about you. Further information can be found here https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/. Excessive requests for personal information are subject to a processing fee.
Our Data Protection Office is Dr Justine Setchell who can be contacted on 0204 580 1152
If you would like to view our Information Governance polices then please contact us at [email protected]
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
The cookies in use to deliver Google Analytics service are described in the table below
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
CONTACT & COMMUNICATION
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
RESOURCES & FURTHER INFORMATION