Feedback & Complaints

GP London W1 is committed to delivering a high-quality, patient-focused private General Practitioner service. However, there may be occasions where patients wish to give feedback, raise concerns, or make a complaint about their treatment or any other matter connected with the services they receive.

Positive or constructive feedback is always much appreciated. However, if you are unhappy with our facilities or service, we recommend raising any issues as soon as possible so we can promptly and accurately respond. We will investigate the situation to react and take positive action where necessary. Either our GPs or other members of staff will be happy to help.

If you are not completely satisfied, you may put your comments in writing.

The complaints manager is Debbie Clayton, and they can be contacted via email at [email protected] or by post at:

25 Harley Street
London
W1G 9QW

Our complaints procedure ensures that your complaint is dealt with confidentially and quickly.

Complaints will be dealt with per Policy 21, Care Quality Commission, Fundamental Standards, Complaints

We provide services to the following companies

 
Small business occupational health
Occupational Health for One Welbeck
SME occupational healthcare
LEK occupational health services
King Edward's Occupational Health Services
BDO Occupational Health
Private GP appointments at 25 Harley Street

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ABOUT US

We deliver a Family GP service in a relaxed environment. Appointments are available between 9am and 5pm Monday to Friday at the practice and it is usually possible to accommodate same day appointment requests (video, telephone or face to face).

CONTACT US


+44 (0)20 4580 1152

[email protected]

25 Harley Street, London, W1G 9QW

OUR TEAM


Dr Fiona Payne

Dr Justine Setchell

Dr Caroline Wall

USEFUL LINKS


Comprehensive Medicals

Occupational Health Assessments

Menopause Management

STATEMENT OF PURPOSE PRIVACY POLICY FEEDBACK & COMPLAINTS