Feedback & Complaints

GP London W1 is committed to delivering a high-quality, patient-focused private General Practitioner service. However, there may be occasions where patients wish to give feedback, raise concerns, or make a complaint about their treatment or any other matter connected with the services they receive.

Positive or constructive feedback is always much appreciated. However, if you are unhappy with our facilities or service, we recommend raising any issues as soon as possible so we can promptly and accurately respond. We will investigate the situation to react and take positive action where necessary. Either our GPs or other members of staff will be happy to help.

If you are not completely satisfied, you may put your comments in writing.

The complaints manager is Debbie Clayton, and they can be contacted via email at [email protected] or by post at:

25 Harley Street

Our complaints procedure ensures that your complaint is dealt with confidentially and quickly.

Complaints will be dealt with per Policy 21, Care Quality Commission, Fundamental Standards, Complaints